Terms & Conditions

Welcome to Club Twenty One Workwear. By accessing our website, browsing our products, submitting an enquiry, requesting a quotation, placing an order, or using any service offered by Club Twenty One Workwear, you agree to the following Terms & Conditions.

Please read these terms carefully before using our website or purchasing from us.

1. About Club Twenty One Workwear

Club Twenty One Workwear is a professional workwear and safety apparel brand offering industrial uniforms, safety workwear, hi-vis garments, FR garments, corporate uniforms, customized workwear, and protective clothing solutions for different industries and workforce requirements.

2. Use of Website

You agree to use this website only for lawful purposes. You must not misuse the website, attempt unauthorized access, copy content without permission, upload harmful material, interfere with website functionality, or use the website in a way that may harm the brand, systems, customers, or business operations of Club Twenty One Workwear.

3. Product Information

Club Twenty One Workwear makes every effort to present accurate product details, including fabric composition, GSM, size, color, design features, certifications, usage details, product images, and descriptions.

However, slight variations may occur due to fabric lots, dyeing batches, photography, lighting, screen display settings, production improvements, or availability of trims and accessories. Product images are for representation purposes and may vary slightly from the actual product.

4. Pricing & Availability

Prices, offers, discounts, specifications, product availability, and delivery timelines may change without prior notice.

For bulk orders, institutional orders, export enquiries, or customized garment requirements, final pricing will be provided through an official quotation based on quantity, fabric, design, size ratio, branding requirements, packaging, delivery location, and applicable taxes or shipping charges.

5. Order Confirmation

An order is considered confirmed only after all required details are finalized, including product type, fabric, color, size ratio, quantity, customization details, branding placement, payment terms, delivery address, and written approval wherever required.

For customized or bulk production orders, production may begin only after sample approval, artwork approval, technical confirmation, payment confirmation, or written buyer confirmation, depending on the order requirement.

6. Customized Garment Orders

Customized garments are produced according to customer-approved specifications. The customer is responsible for checking and approving all details before production begins, including fabric type, GSM, color, size chart, fit, logo, embroidery, printing, reflective tape, pocket placement, trims, accessories, labeling, packaging, and quantity.

Once production has started, changes, cancellations, or modifications may not be possible. Customized and made-to-order garments are generally non-returnable unless there is a verified manufacturing defect or mismatch from approved specifications.

7. Payment Terms

Payment terms will be communicated at the time of order confirmation. Orders may require advance payment, partial payment, or full payment depending on the order value, product type, customization requirement, and customer agreement.

Club Twenty One Workwear reserves the right to hold production, dispatch, delivery, or documentation until payment obligations are fulfilled.

8. Shipping & Delivery

We aim to dispatch orders within the agreed timeline. Delivery may vary depending on stock availability, production schedule, customization work, courier service, shipping location, weather conditions, holidays, transport disruptions, or circumstances beyond our control.

Once the shipment is handed over to the courier or logistics partner, delivery timelines may be subject to their service conditions and operational schedule.

9. Return, Exchange & Refund

Returns, exchanges, and refunds are governed by the Return, Exchange & Refund Policy of Club Twenty One Workwear.

Customers are requested to read the policy carefully before placing an order, especially for customized, embroidered, printed, made-to-order, or bulk production garments.

10. Product Usage & Care

Products should be used only for their intended purpose and maintained as per recommended washing, care, storage, and handling instructions.

For specialized safety garments such as FR, IFR, arc flash, hi-vis, heat protection, or protective workwear, customers must ensure that the selected product is suitable for their specific workplace risk, safety requirement, compliance need, and usage environment.

Improper washing, misuse, chemical exposure, unauthorized alteration, incorrect storage, or use beyond the product's intended purpose may affect performance, appearance, comfort, and durability.

11. Certifications & Compliance

Where applicable, product certifications, standards, or compliance references are mentioned based on available product details, testing, or approved specifications. Customers should verify the suitability of any safety garment for their specific industry, site requirement, risk assessment, and regulatory need before purchase.

12. Limitation of Liability

Club Twenty One Workwear shall not be liable for indirect, incidental, special, or consequential losses arising from product misuse, incorrect product selection, improper washing, unauthorized alteration, delayed courier delivery, third-party service failure, workplace misuse, or use beyond the stated product purpose.

Where liability is established, the maximum liability of Club Twenty One Workwear shall be limited to the value of the product purchased.

13. Intellectual Property

All website content, product images, graphics, catalog designs, logos, brand names, product descriptions, videos, layouts, and marketing material displayed on this website are the property of Club Twenty One Workwear or its authorized partners.

No content may be copied, reproduced, modified, distributed, republished, uploaded, or used for commercial purposes without written permission from Club Twenty One Workwear.

14. Customer Communication

By submitting an enquiry, requesting a quotation, creating an account, or placing an order, you authorize Club Twenty One Workwear to contact you through phone, email, WhatsApp, SMS, or other communication channels for order updates, quotations, product information, payment coordination, dispatch updates, service support, and relevant business communication.

15. User Responsibility

Customers are responsible for providing accurate information, including name, company details, billing address, delivery address, GST details, contact number, email address, product specifications, size requirements, artwork files, logo files, and any customization instructions.

Club Twenty One Workwear will not be responsible for delays, errors, or production issues arising from incorrect or incomplete information provided by the customer.

16. Force Majeure

Club Twenty One Workwear shall not be responsible for delays or failure in performance caused by circumstances beyond reasonable control, including natural disasters, strikes, transport delays, raw material shortages, government restrictions, technical failures, fire, flood, pandemic-related disruption, courier delays, or other unforeseen events.

17. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India. Any dispute shall be subject to the jurisdiction of the competent courts located in Uttar Pradesh, India.

18. Changes to Terms

Club Twenty One Workwear may update these Terms & Conditions from time to time. Any changes will be posted on this page with the updated date. Continued use of the website after such updates means you accept the revised terms.