Privacy Policy

At Club Twenty One Workwear, we value the trust our customers place in us. Whether you browse our website, submit an enquiry, request a quotation, place an order, or share customization details with our team, we are committed to handling your information responsibly, securely, and transparently.

This Privacy Policy explains how we collect, use, protect, and manage your information when you interact with Club Twenty One Workwear through our website, digital platforms, customer support channels, or order-related communication.

1. Information We Collect

We may collect information that helps us serve you better, including your name, company name, email address, phone number, billing and shipping address, GST details, product enquiry details, order information, payment confirmation details, and customization requirements such as size, color, fabric, logo placement, embroidery, printing, reflective tape, pocket placement, trims, and packaging preferences.

We may also collect basic website usage information such as browser type, device information, pages visited, enquiry activity, and general interaction data to improve website performance and user experience.

2. How We Use Your Information

The information collected by Club Twenty One Workwear is used to respond to enquiries, prepare quotations, process orders, coordinate customization requirements, generate invoices, arrange dispatch, provide delivery updates, resolve customer concerns, improve our products and services, and share relevant communication related to your order or enquiry.

We may also use your information to improve our website experience, understand customer preferences, develop better workwear solutions, and maintain business, accounting, tax, and legal records.

3. Customization & Order Details

For customized garment orders, we may store approved artwork, logo files, size charts, fabric references, branding details, product specifications, and order communication. This helps us maintain production accuracy, repeat order consistency, and better after-sales support.

All customization-related information is used only for business purposes connected with your enquiry, sample development, production, dispatch, or future repeat requirements.

4. Sharing of Information

Club Twenty One Workwear does not sell, rent, or trade your personal information. We may share limited required information only with trusted partners who help us complete business operations, such as courier companies, payment service providers, website and IT support teams, production coordination partners, marketplace platforms, or legal and regulatory authorities where required.

Such sharing is limited to the purpose for which it is required and is handled with reasonable care.

5. Cookies & Website Experience

Our website may use cookies or similar technologies to enhance browsing experience, understand visitor behavior, remember preferences, and improve website functionality. You may manage or disable cookies through your browser settings, but some website features may not work properly if cookies are disabled.

6. Data Protection & Security

We take reasonable steps to protect your information from unauthorized access, misuse, loss, alteration, or disclosure. While we follow appropriate security practices, no online transmission or digital platform can be guaranteed to be completely secure. Users are advised to share information carefully and only through official communication channels of Club Twenty One Workwear.

7. Data Retention

We retain your information only for as long as required for the purpose for which it was collected, including enquiry handling, order processing, production records, warranty or support requirements, accounting, taxation, legal compliance, and business communication.

8. Your Rights

You may contact Club Twenty One Workwear to request access, correction, update, or deletion of your personal information, subject to applicable legal, business, tax, accounting, and operational requirements.

9. Third-Party Links

Our website may contain links to third-party platforms such as payment gateways, courier tracking pages, marketplaces, or social media channels. Club Twenty One Workwear is not responsible for the privacy practices, security standards, or content of any third-party websites.

10. Updates to This Policy

Club Twenty One Workwear may update this Privacy Policy from time to time to reflect changes in business practices, technology, services, or legal requirements. The updated version will be posted on this page with the revised date.