Return, Exchange & Refund Policy

At Club Twenty One Workwear, we take pride in delivering dependable workwear, safety apparel, and customized garment solutions with strong attention to fabric quality, fit, finishing, durability, and overall workmanship.

Every order is carefully processed and checked before dispatch. However, if you receive a product with a genuine manufacturing issue, wrong item, incorrect size, or mismatch from confirmed order details, our team will assist you with a fair and practical resolution.

1. Return & Exchange Eligibility

A return or exchange request may be accepted if the product received has a genuine manufacturing defect, is damaged at the time of delivery, is different from the product ordered, has an incorrect size or color as per confirmed order details, or has missing components or incorrect quantity.

To be eligible, the product must be unused, unwashed, unaltered, and returned in its original condition with tags, packaging, invoice, and all included accessories, wherever applicable.

2. Return Request Timeline

Customers must raise a return or exchange request within 7 days from the date of delivery.

For bulk, institutional, or customized garment orders, any issue must be reported immediately after receiving and inspecting the goods. Delayed claims may not be accepted if the product has been used, distributed, altered, washed, or stored improperly.

3. Non-Returnable Products

The following products are not eligible for return or exchange unless there is a verified manufacturing defect or confirmed mismatch from approved specifications:

Customized garments, embroidered garments, printed garments, logo-branded uniforms, made-to-order workwear, bulk production orders, special size orders, altered garments, clearance sale products, final sale products, and products approved through sample confirmation before production.

Customized garments are specially produced as per customer requirements. Therefore, once approved and manufactured, they cannot be returned due to change of mind, incorrect buyer-provided details, size preference changes, or minor shade variations.

4. Customized & Bulk Order Policy

For customized and bulk orders, production is carried out based on approved details such as fabric, GSM, color, size chart, design, branding, logo placement, embroidery, printing, reflective tape, trims, pockets, quantity, and packaging.

Once the sample, artwork, specifications, or production details are approved by the customer, Club Twenty One Workwear will not be responsible for issues arising from incorrect approvals, buyer-provided measurements, wrong artwork files, spelling errors in approved branding, or changes requested after production has started.

5. Quality Verification Process

After receiving a return or exchange request, our team may ask for clear photographs, videos, invoice copy, order number, product label images, packaging images, and a detailed description of the issue.

All cases are reviewed by our quality team. Based on verification, Club Twenty One Workwear may offer repair, replacement, exchange, credit adjustment, or refund, depending on the nature of the issue.

6. Exchange Policy

If the product is eligible for exchange, we will provide a replacement of the same product, size, color, or specification, subject to stock availability. If the same item is unavailable, we may offer an alternative product or suitable solution after customer confirmation.

7. Refund Policy

Refunds are processed only after the returned product is received and approved by our quality inspection team. Once approved, the refund will be initiated through the original payment method or another mutually agreed payment mode.

Refund processing may take 7–10 working days after approval, depending on banking, payment gateway, or platform timelines.

8. Shipping Charges

Return shipping charges may be borne by Club Twenty One Workwear only if the return is due to a verified manufacturing defect, wrong product delivery, or confirmed mismatch from approved order details.

In all other cases, return shipping charges may be borne by the customer.

9. Damaged or Tampered Package

If the package appears damaged, open, wet, torn, or tampered with at the time of delivery, customers should record an unpacking video and notify Club Twenty One Workwear immediately. This helps us verify courier-related concerns and resolve them faster.

10. Marketplace Orders

For products purchased from platforms such as Amazon, Flipkart, Blinkit, Moglix, or any other marketplace, the return, replacement, and refund process will be handled as per the policy of the respective platform. Customers should raise return requests directly through the platform where the order was placed.